Frequently Asked Questions
Got a question? We got the answer 

Backstory

What is a makerspace?
A MakerSpace is a collaborative work space that exists inside a school, library or as a separate public/private facility, designed for making, learning, exploring and sharing. These spaces generally offer a variety of industrial maker equipment including 3D printers, laser cutters, CNC machines, soldering irons and even sewing machines, depending on the specific establishment. These spaces help prepare those who need the critical 21st century skills in the fields of science, technology, engineering and math (STEM), providing hands-on learning and critical thinking skills while fostering entrepreneurship as incubators and accelerators for business startups.

See the whole Backstory
The Who. what, when, why, and how we were made 

Equipment

Do you accept donations?
Yes, we gladly accept donations in the form of new equipment and tools! To ensure we are keeping in line with current industry practices and continuing to provide the most advanced resources for our members, we do not customarily accept used equipment; however, on occasion and if authorized by the donor, we have the ability to take in specific used equipment for refurbishing and reselling, which helps further our cause as an organization. These situations are evaluated on a case by case situation. If you would like to inquire about a possible equipment donation, either new or used, please contact us at explore@craterworks.org to discuss further. We appreciate your support!  

What type of equipment, tools, and resources do you have?
Our space is home to a variety of premium woodworking, metalworking, computing and culinary equipment, including table saws, wood planers and jointers, plasma cutter, tube bender (tube shark), welders,  bandsaws, computers, plotter, 3D printers, CNC Router, laser cutter/engraver, water jet, commercial kitchen – and much more! Our inventory of tools and equipment is constantly growing, so please refer to the “What We Do” page to view specific details for each area

How do I reserve time in a space, or on a tool?
Reserving time in the space is as easy as giving us a call during open member hours and letting us know which tools you want to use and when. We schedule to ensure the resources are open and available to all who have cleared their safety orientations, are ready to use them, and need to use them for their current projects. 
 
Personal Protective Equipment (PPE)- is it required in the space?
Is it offered in the space?
Yes, participant safety is our main priority, and we encourage everyone to bring (and use!) their own appropriate protective equipment when working in the space. There is certain PPE available for use, though, having your own is always the best choice! Each resource space does have unique requirements, depending on the tools used. For any resource area specific PPE questions, don't hesitate to ask the front desk steward when you call to reserve your space.
 
Are consumables or materials for making supplied in the space?
There are some consumables available for purchase. Materials include standard PLA filament for the 3D printers, as well as wood available for the laser cutters. All other consumables and materials must be supplied by the makers themselves.

Are there any options for storing material for projects I'm currently working on?
There are lease spaces available for both producers and standard members. These spaces are compounded with a membership and are limited. If you have questions on the space availability, drop us a message and we will find the right fit for you. 

What can I cut on the Laser Cutters and the Water Jet? What can I print on the 3D Printers? 
Each of our digital fabrication tools come with unique specs that allow for different materials to be cut, engraved, or printed. Refer to the specific tool information to get an in-depth view of what is possible! Any material other than what is provided in-shop for these tools will need to be approved of by the staff and stewards on shift. 

Classes

Can I take a class if I'm not currently a member?
Yes, our classes are open to nonmembers and members alike.  

What should I do if the class I want to take is full?
Join the waitlist! If there is a cancellation, the individuals on the waitlist are called and added into the class as it fits! Also, if the waitlist builds to fill another whole class roster, we work to create another class offering for those on the waitlist. Win-Win for everyone!

What if I have a group of friends that all want to take the same class together?
If the class is fully open with spots available for you and your friends, enroll as normal. If not, then just contact us with info regarding the class you'd like to take and when, and we can work out aligned availability, participants and our instructor's schedule.

How can I suggest a class for CraterWorks to add to the schedule?
We always welcome and value hearing your thoughts even if you have not yet attended a class yet! Feel free to share any suggestions or requests by contacting us.

If I already know how to use a shop space or specific tool, do I still need to take the safety orientation?
Safety is a priority at CraterWorks! If you are unfamiliar with a tool or space, enroll in the safety orientations to get a general walk through, not only with the tools themselves, but how the operation works specifically in our shop spaces. If you are already familiar with certain tools, we still ask you to walk through the orientations for the beneficial reminders of all safety features and facility protocols.

What if I want specific training on a tool that doesn't currently have a class offered for it? We currently offer interested members the option to purchase one hour of individualized training with a specialist, subject to availability. This offering is common with those interested in learning the detailed operation of our CNC Router. Just let us know your ideas and tool preferences by contacting us

membership

What are the memberships and how do they work?
Think of a gym membership, but for the resource library that has all the tools needed to make exactly what you want to. Just like a gym membership, you pay a month fee that allows access to the areas you want to be in. Our Limited Month Membership gives 4 visits over 30 days; our Unlimited Month Membership is unlimited access during member hours over 30 days. You can change between a Limited and an Unlimited, and you stop and start them whenever you want to use a month of making.

Is there an age limit for members?
Our standard memberships for working in the resource spaces are designed for individuals 18 years of age and up. For makers under the age of 18, there is a Family Membership available, allowing younger makers to get in the shop and get making with 1:1 adult supervision. The Computer Lab, FabLab, and Assembly Area is available for supervised 1:1 use of Makers aged 10 and up; the Metal Shop, and Woodshop is available for supervised 1:1 use of Makers aged 15 and up.

When do members get to use the space?
Member hours are Tuesday - Friday, 5pm - 9pm and Saturday & Sunday, 9am - 5pm.

 Are there any extra costs members have to pay to use certain tools?
While the majority of our equipment is included in membership, there are additional costs for the use of specialty equipment such as the CNC router, 3D printers, laser cutter, and water jet. If you have specific questions regarding a resource, you're welcome to ask the questions when making your resource reservation. For all general resource questions, you can refer to the appropriate resource page, give us a call, or send us a message

Do you offer corporate memberships or discounts for companies interested in getting access for their employees?
Yes, we love working with local companies that wish to give their employees access to CraterWorks! Contact us and we can start the conversation of what that looks like for you.

Can members have project materials delivered directly to the space?
At this time we are not equipped to accept your deliveries and ask that all project materials are brought with you as needed.

general

Are gift certificates available? 
Yes, individuals who would like to give the gift of making can stop by to purchase a gift certificate any time during business hours. These hard-copy gift certificates are available in $50 increments, which the recipient can then use towards a membership or class of their choosing ~

Do you accept contract work if I need something made? 
Unfortunately due to our limited staff size and bandwidth, we are not currently accepting contract work. 

Is the space available to rent for large work meetings, club gatherings, or just get togethers in general?
Yes! We love to help facilitate your space needs. Check out our Event Space page to begin the process of finding the right resource area fit for your needs.